Privacy &
Your Enquiry.

Information You Give Us

The enquiry form collects your name, email address, optional phone number, selected service and project message. It also identifies the website the enquiry came from and records the sharing agreement included with your submission. Please do not send health information, payment details or other sensitive personal information.

Hosting and security services may process technical information such as an IP address, request time and browser information to deliver the website and protect it from misuse. The form includes a hidden field to help prevent automated spam.

How Your Enquiry Is Used

We use your information to understand your request, respond to it and help identify a suitable local firm for the requirement. Your enquiry and contact details may be passed to a suitable local firm only after you give agreement using the unticked consent box on the form. That firm may contact you about the work you described.

Submitting a form does not book work or authorise a site visit. The firm responding to your request should explain its own terms and privacy arrangements before you engage it. Your details should not be used for unrelated marketing on the basis of this enquiry.

Basis For Processing

Information needed to consider and respond to a requested quotation may be processed to take steps at your request before a contract. Consent is requested for passing the enquiry and contact details to a suitable local firm. Security and abuse prevention may rely on legitimate interests in keeping the website and enquiry service working safely.

Service Providers And Security

Website hosting, form delivery and technical support providers may process information as needed to run the website and deliver enquiries. Access should be limited to people and providers who need the information for these purposes. Appropriate safeguards are needed where processing involves a transfer outside the United Kingdom.

The public website does not display the contents of your enquiry. No method of transmitting or storing information is completely secure, so keep your message limited to the details needed to discuss your project.

How Long Information Is Kept

Enquiry information should be kept only for as long as needed to handle the request, manage related records and meet any applicable legal obligations. Information that is no longer needed should be deleted or anonymised. A firm you choose to engage may have separate retention requirements for its own customer and project records.

Your Choices And Rights

Depending on the circumstances, you may request access to your personal information, correction, deletion, restriction or portability, or object to certain uses. You can withdraw consent to future sharing without affecting processing that already took place on the basis of consent.

Use the contact form with “Privacy request” at the start of the message to make a request about information submitted here. Leave the sharing box unticked if you do not agree to sharing. You can still submit a request and use the form for privacy enquiries.

If a local firm already holds your details, contact that firm directly to exercise rights over its separate records.

Cookies And External Services

The website code does not set analytics or advertising cookies and does not store enquiry details in browser storage. Google Fonts is used to load the typefaces, which means your browser requests font resources from Google. External source links have their own privacy arrangements.

Concerns And Updates

You may raise a concern with the Information Commissioner’s Office. This page may be updated when the way enquiries or website services are handled changes.